On 25 July 2017, Scoot and Tigerair will merge to operate under a single brand, Scoot.
With the merger, Tigerair will operate under the Scoot brand. However the Scoot designator code (TZ) will be re-designated as TR. This merger is part of our long-term growth strategy and to enable a more seamless travel experience for all guests.
Scoot and Tigerair has been working to integrate reservation systems, flight schedules and connections, conditions of carriage, check-in counters and call centres since May 2016. Those integrations have since been completed.
In case you need it, here’s some Frequently Asked Questions about Scoot and Tigerair merger.
How will the merger affect my Tigerair flights?
The Tigerair brand will be replaced with Scoot. Flight schedules (departure/arrival dates and times) will remain the same, i.e. your flights will depart as scheduled.
How will the merger affect my Scoot flights?
Your Scoot flights will depart as scheduled, however instead of TZ, the designator code will be TR. For example, if you were originally booked to travel on TZ 2062 from Singapore to Hong Kong, your new flight designator code will be TR 2062.
Will the terms of booking change?
The Conditions of Carriage will be updated to reflect the new company information. All other aspects of the conditions, including fare rules and terms of booking will remain the same. In short, it’s business as usual.
Will I be notified of my new flight information?
Yes. If you are travelling on any Scoot flight on, or after 25 Jul 2017, we will be notifying you through email of the Scoot flight designator code change. The notifications will be sent in batches, starting from 16 Jun 2017, either directly or through the travel agency where you made your booking (depending on the contact information provided to us at the time of booking).
I am still holding a Tigerair-branded itinerary. Is it still valid?
Your old Tigerair-branded itinerary will still be accepted as proof of booking and for check-in. They encourage you to obtain the latest itinerary through the Manage My Booking portal on FlyScoot.com to ensure you have the most up-to-date information at least 24 hours before your flight.
Tigerair and Scoot have prepared a short video to explain the merger and how it affects you.
Flight Check-In before 25 July 2017
Check-in as per normal at the relevant Scoot or Tigerair counters. Web Check-in for eligible guests and flights may also be done at FlyScoot.com for both Scoot and Tigerair flights.
Flight Check-In on/after 25 July 2017
Look for the Scoot check-in counters at the airport. At Singapore Changi Airport, Scoot counters are located at rows 10, 11 and 12 in Terminal 2. Web Check-in for eligible guests and flights may be performed at FlyScoot.com.
If you need to amend your booking, where permitted by fare rules, please access the Manage My Booking portal on FlyScoot.com, which has been enhanced to manage both Scoot and Tigerair flights. Effective 25 July 2017, the Tigerair.com website will be disabled. You may also contact our integrated Call Centre for assistance.
What aircraft or fleet types will be available?
With the merger, Scoot will operate two different fleets of Boeing 787 Dreamliner (existing Scoot fleet) and Airbus 320 (Tigerair fleet repainted into Scoot livery). Some of our networks will be served by both fleets, so if you have a preference to travel on either the Boeing 787 Dreamliner or Airbus, please ensure you make the right flight selection.
During the booking/flight selection process, the information of operating aircraft will be presented under the “Operated by” section:
– The Airbus fleet will be indicated with either A320 or A319 (as repainting will be done in batches, guests may still be travelling in a Tigerair aircraft until the re-painting is completed)
– The Boeing 787 Dreamliner fleet will be indicated with either B787-9 or B787-8, and the 787 Dreamliner logo.